PRIVACY POLICY

Last updated on October 13, 2021.

This website and associated websites are owned and maintained by SENSONIC DESIGN LIMITED. Registered office address: Innovation Centre, Gallows Hill, Warwick, CV34 6UW.

1. Welcome!

Sensonic Design is committed to protecting your privacy and personal information. This Privacy Policy informs you of our privacy practices and of how personal information is protected. You should read it before accessing Sensonic Design digital content.

Sensonic Design strongly supports the fundamental rights to privacy and data protection as well as compliance with national and international privacy laws.

This Privacy Policy describes how Sensonic Design processes and protects personal information of individuals who use our website and other digital platforms as well as in the context of our offline business activities.

2. What is the scope of this Privacy Policy? Who is in charge of data processing?

This Privacy Policy applies to all Sensonic Design subsidiaries and digital content, unless a specific privacy notice has been released to supplement it or to replace it.

This Privacy Policy applies to all Sensonic Design data processing activities run by our controlled subsidiaries, including product and service offerings and digital content (e.g. event registrations, website, tutorials, e-trainings, newsletters, advertising, and other communication). It may however be supplemented by a more specific privacy notice/statement/policy or even superseded by another policy, specific to a particular Sensonic Design product, service, content or entity. It is important that you read the statements made available to you for your full information.

The data controller of the data processing activities is SENSONIC DESIGN LIMITED, who has determined the data processing means and purposes. They may vary on a case-by-case basis. For more information you can contact us at privacy@sensonicdesign.com.

This Privacy Policy binds all Sensonic Design controlled subsidiaries and their employees.

3. Why do we collect and use personal information?

We use personal information for various purposes, including improve our products, services, digital content as well as user journeys, analyze activities on our digital platforms, run marketing activities, provide contextual and relevant information, ensure the security of our activities, protect against fraud, and, more generally, run our business activities.

Our primary goal in collecting information is to provide you with superior service and a smooth, efficient and personalized experience.

Sensonic Design collects personal information for the following purposes:

– To better address future requests for information and support. We keep record of exchanges including personal information to provide an optimized service on contacting us for support;

– For relationship management purposes which includes communicating about the products, services and digital content including email communications and messaging;

– To conduct surveys and polls. We may collect personal information to complete surveys and contact you for follow-up. We use this information to measure satisfaction, get to know our customers better and improve products, services and content;

– To improve our products, services and content;

– You may read our Cookie Policy for information on our use of Cookies and your options for managing Cookies;

– To run promotional programs and activities: we collect personal information when you join a promotional or reward program or activity. We use this information to administer the program or activity, to send relevant e-mails about the program and activity, notify you in accordance with applicable regulations and laws;

– To send you marketing information by mail, phone, text messages, and electronic communications about promotions, news and new products or services that we think may be of interest to you in compliance with applicable opt-in and opt-out requirements. This can be conducted by Sensonic Design, its subsidiaries or selected third-parties acting on our behalf;

– To provide you with certain communications and/or targeted information about our products and services (or of our subsidiaries) through pop-ups, banners, videos, emails and any other advertising format. Please read our Cookie Policy for more information on the use of Cookies and your options for managing them;

– To ensure the security of our products, services and content, of our activities and of others, for the protection against fraud and the compliance with this Privacy Policy;

– To enable or administer our business, such as for quality control and consolidated reporting;

– To support corporate transactions or reorganizations in which Sensonic Design is involved;

– For business continuity;

– To comply with legal obligations to which we are subject. For example, accounting and tax obligations;

– Any other purpose otherwise conveyed to you.

4. What type of personal information do we process?

Sensonic Design processes various types of personal information including identity and contact related information, professional related information, information about preferences, interactions with us and the content you provide to us. In most instances this information is obtained from customers, partners and users. We also purchase lists from marketing agencies and obtain information from our partners, through Cookies and social networks.

Personal information (also called personal data) is any information relating to an identified or identifiable individual. An identifiable individual is one who can be identified, directly or indirectly, in particular by reference to an identifier or to one or more factors specific to his physical, physiological, mental, economic, cultural or social identity.

The types of personal information we process about you may include:

– Identity and contact related information, such as name, company, email address, phone number, contact addresses;

– Professional information, such as customer type and use of Sensonic Design products, services and content;

– Your preferences such as product and service preferences, contact preferences, marketing preferences;

– Your interactions with us such as queries, answers;

– Online traffic data such as IP address, device and system identifiers, type of browser used;

This Privacy Policy does not cover personal information rendered anonymous, that is if individuals are no longer identifiable or are identifiable only with a disproportionately large expense in time, cost, or labor. If anonymized data becomes identifiable, then this Privacy Policy shall apply.

In most instances we collect personal information directly from users who have a business relationship with us. We may also obtain information through a reseller or a business partner, by purchasing customer lists from marketing agencies, from your online browsing experience, from social networks when you connect with these network’s credentials and through Cookies.

5. Who do we share personal information with?

We share personal information with the Sensonic Design subsidiaries and the service providers involved in our activities, with advertising and marketing agencies, and business successors.

To provide the best service to customers, personal data may be shared amongst personnel working for different entities. It may be the case, for example, for customer relationship management, sales or product support, marketing, product development purposes, improvement of the products, services and digital content, or security, finance, regulatory and compliance purposes.

We resort to service providers to carry out data processing activities and to provide our products, and services to you. These service providers include, without limitation, providers of information systems, advertising and marketing agencies, IT support, security services, accounting firms, lawyers and auditors.

We ensure all service providers working under contract for Sensonic Design are compliant with data privacy laws and aligned with Sensonic Design guidelines.

We also share the information as follows:

– In connection with the provision of advertising, we may share some limited personal information (e.g. Cookie identifiers) with ad exchanges or agencies that manage advertising on third-party websites and apps on which you may see advertising.

– Sensonic Design may disclose your personal information as necessary to potential buyers and successors in title, to facilitate a merger, consolidation, transfer of control or other corporate reorganization in which Sensonic Design participates.

– Where required by law or court orders or to protect our legal rights, we will disclose your personal information to government agencies, regulators and competent authorities.

– In other ways described in this Privacy Policy or to which you have otherwise consented.

– Aggregated with other information, in such a way that your identity cannot reasonably be determined (for example, statistical compilations).

We will not sell or rent your personal information to a third party without your permission.

6. How do we protect personal information?

Sensonic Design complies with widely recognized key data protection principles (fairness, purpose limitation, data quality, data retention, compliance with individuals’ rights, security) and takes reasonable measures for the security of personal information.

Sensonic Design respects the privacy rights and interests of individuals. Sensonic Design and its subsidiaries observe the following principles when processing personal information:

  1. Processing personal information fairly and lawfully;
  2. Collecting personal information for specified, legitimate purposes and not processing it further in ways incompatible with those purposes;
  3. Collecting personal information which is relevant to and not excessive for the purposes for which it is collected and used. We may render information anonymous when feasible and appropriate, depending on the nature of the data and the risks associated with the intended uses;
  4. Maintaining accurate personal information, and where necessary, kept up-to-date. We will take reasonable steps to rectify or delete information that is inaccurate or incomplete;
  5. Keeping personal information only as long as it is necessary for the purposes for which it was collected and processed;
  6. Processing personal information in accordance with individuals’ legal rights;
  7. Taking appropriate technical, physical, and organizational measures to prevent unauthorized access, unlawful processing, and unauthorized or accidental loss, destruction, or damage to personal information;
  8. When processing sensitive personal information, ensuring appropriate notice and consent or that the processing otherwise complies with applicable law;

Sensonic Design and all its subsidiaries must ensure that the above principles are complied with. Sensonic Design and its subsidiaries are committed to taking commercially reasonable technical, physical, and organizational measures to protect personal information against unauthorized access, unlawful processing, accidental loss or damage, and unauthorized destruction. Access to personal information is provided to our staff for the sole purpose of performing their job duties. We sensitize our employees on proper use and handling of personal information. We also require our service providers to maintain compliant security measures.

By using our content or providing personal information to us, you agree that we may communicate with you electronically or otherwise about related security, privacy, use and administrative activities.

In spite of our efforts to implement appropriate security measures, online browsing carries inherent risks and we cannot guarantee that it is risk-free.

7. Third-party websites and social media

You should read the privacy policy of third-party websites and social media and adjust privacy settings as you see fit. Non-Sensonic Design websites and platforms are not covered by this Privacy Policy.

Sensonic Design digital platforms may provide links to third-party applications, products, services, or websites for the user convenience and information. If you access those links, you will leave the Sensonic Design digital platform. Sensonic Design does not control those third-party sites or their privacy practices, which may differ from Sensonic Design’s practices. We do not endorse or make any representations about third-party sites. The personal information you choose to provide or that is collected by these third parties are not covered by the Sensonic Design Privacy Policy. We encourage you to review the privacy policy of any site you interact with before allowing the collection and use of your personal information.

8. What are your rights?

Sensonic Design will comply with your data protection rights.

You may inquire about the nature of the personal information stored or processed about you by any Sensonic Design entity. You will be provided access to your personal information, regardless of the location of the data processing and storage.

You can request access to your personal information and request that it be deleted or amended at any time.

Individual Rights Requests can be sent to: privacy@sensonicdesign.com

You always have the right to opt out of our marketing communications. Your prior consent is sought, when required by any applicable law. To opt out of marketing emails, simply use the functionality provided at the bottom of any email we send.

9. Important information for EU residents

Sensonic Design in the EU is providing this supplemental privacy notice to give EU residents the additional information required by the GDPR.

At Sensonic Design, we are committed to protecting the privacy and security of all the personal information that is entrusted to us. We are committed to complying with the privacy laws in all the countries where we operate. The Sensonic Design Privacy Policy describes our privacy and security practices.

Sensonic Design is primarily focused on serving business and professional customers. We do collect a limited amount of consumer data from individuals who provide it to us by interacting with us in any ways. We also receive consumer data in connection with our products and services. This supplemental privacy notice explains how we comply with the GDPR for this information.

10. Privacy Rights

The GDPR provides EU residents with specific privacy rights, including the right to receive a privacy notice, the right to know what information we have collected about you, and the right to know what categories of personal information we have shared with third parties. The GDPR gives EU residents the right to opt-out of having their personal information sold. GDPR also gives EU residents the right to request deletion of their personal information.

For information that Sensonic Design collects subject to the GDPR, this notice describes the categories of information that we collect from EU residents generally, the purposes for which we use the information, and the categories of third parties to whom we disclose the information for business purposes. We may collect and share other categories of information with your consent.

Sensonic Design does not sell personal information. As described below, we may share personal information with our Affiliates and service providers. We may also disclose personal information to third parties for business purposes as permitted by GDPR, such as to our auditors, for compliance or security, or in connection with mergers and acquisitions.

We may also share personal information with third parties based on your consent, such as if you request a referral to a distributor or installer, enroll in a co-branded marketing program or if you accept our use of third-party advertising cookies, as described in our Cookie Policy.

You can choose not to share your Personal data, not to allow other users to request your data and request to delete your data along with many other additional options, which might be available. You can also make additional choices by requesting to modify, add or delete any of your data (pls see below in more details).

Every now and then, we may send you updates about administration and operation of the Services (for example, about your transactions, policy changes, technical issues, etc.). We may also send notifications about offerings of third-parties, that we think may be of interest to you. If you do not wish to receive such notifications, you may adjust your system settings to decline them.

To learn more about exercising your rights under the GDPR please read about rights below:

10.1. Your right to be informed

Our Privacy Policy describes our practices in details using simple language. Everything you need to know is here. If you have more questions, feel free to contact our support team at privacy@sensonicdesign.com

10.2. Your right to rectification

If you believe we have the wrong data about you, or that your data is incomplete, feel free to contact us at privacy@sensonicdesign.com

10.3. Your right to erasure (or, “Right to be Forgotten”)

We will delete the data, which we are not otherwise required to keep or is necessary. You can require erasure of Personal information that (a) is no longer necessary in relation to the purposes for which it was collected or otherwise processed; (b) was collected in relation to processing to which you previously consented, but later withdrew such consent; or (c) was collected in relation to processing activities to which you object, and there are no overriding legitimate grounds for our processing. If we have made your Personal information public and we are required to erase such Personal information, we will take reasonable steps, including technical measure, to inform controllers that are processing any links or copies or replications of your Personal information of your erasure request. Our assistance with your requests for erasure is subject to limitations by relevant data protecion laws, available technology and the costs of implementation.

10.4. Your right to restrict processing

You can restrict our processing of your Personal information where one of the following applies: (a) you dispute the accuracy of Personal information processed by Sensonic Design (for a period enabling us to verify its accuracy); (b) the processing is unlawful and you oppose the erasure of the Personal information and request the restriction of its use instead; (c) Sensonic Design no longer needs the Personal information for the purposes of the processing, but it is required by you for the establishment, exercise or defence of legal claims; and (d) you have objected to certain processing relying on legitimate interest, pending the verification whether Sensonic Design’s legitimate grounds override your rights. Restricted Personal information shall only be processed with your consent or for the establishment, exercise or defence of legal claims or for the protection of the rights of another natural or legal person or for reasons of important public interest. We will notify you if the restriction is lifted.

10.5. Your right to data portability

You may request to access the data connected to you at privacy@sensonicdesign.com . If we process your Personal Information based on a contract with you or based on your consent, or the processing is carried out by automated means, you may request your Personal Information in a structured, commonly used and machine-readable format. Once it is ready, you will receive a file from us containing this data.

You may also request the transfer of your Personal Information directly to another controller, where technically feasible, unless choosing to exercise this right adversely affects the rights and freedoms of others. A “controller” is a natural or legal person, public authority, agency or other body which alone or jointly with others, determines the purposes and means of the processing of your Personal Information.

10.6. Your right of access

Read our Privacy Policy for details about what data is processed by us. If you have further questions please contact us at privacy@sensonicdesign.com

Please note that you may not be able to delete user content that has been shared with others and that you may not be able to delete information that has been shared with third parties.

10.7. Your right to object processing

On top of the ability to opt out of processing, you can object to the processing of certain forms of data by contacting our support. Please send us an email and explain your special circumstances. We may continue to process your Personal Information if it is necessary for the defence of legal claims, or for any other exceptions permitted by applicable law.

10.8. Your right to appeal automated decisions and profiling

You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal or similarly significant effects on you, except as allowed under applicable data protection laws.

10.9. Legal basis to process your data

Our relationship with you. We are the “controller” with respect to your Personal information because we determine the means and purposes of processing your information when using our Services.

We describe how we process your Personal information in this Privacy Policy. We may process your Personal information if you consent to processing, to satisfy our legal obligations, if it is necessary to carry out our obligations arising from any contracts we entered with you or to take steps at your request prior to entering into a contract with you, or for your legitimate interests to protect our property, rights or safety of Sensonic Design, our customers or others.

We must have a legal basis to process your personal information. In most cases the legal basis will be one of the following:

  • to fulfil our contractual obligations to you, for example to provide products, services;
  • where you have given your consent to the processing;
  • to comply with our legal obligations, as explained above;
  • to meet our legitimate interests, for example to understand how you use our products or services and to enable us to derive knowledge from that, which allows us to develop new products and services, and to personalize the products and services for you and the ads you see or for fraud prevention. When we process Personal information to meet our legitimate interests, we put in place robust safeguards to ensure that your privacy is protected and to ensure that our legitimate interests are not overridden by your interests or fundamental rights and freedoms;
  • to protect the vital interests of the data subject or of another natural person;
  • necessary for the performance of a task carried out in the public

Your Consent. We may obtain your consent to collect and use certain types of personal information when we are required to do so by law.

Withdrawing your Consent. If we ask for your consent to process your personal information, you may withdraw your consent at any time by contacting us using the details at the end of this Privacy Policy. Our legal basis for processing your Personal information for the purpose described above is based on your consent. You may withdraw your consent at any time, however, the withdrawal of your consent will not affect the lawfulness of the processing based on consent before its withdrawal.

We encourage you to contact us to update or correct your information if it changes or if the personal information we hold about you is inaccurate.

11. How to Exercise Your Privacy Rights

If you are an EU resident, you may exercise your rights or authorize another person to act on your behalf by emailing us at privacy@sensonicdesign.com

Please note that we will need to verify your identity before we can fulfill your request. Because the information that we maintain subject to GDPR generally consists of marketing information, we will generally verify your identity using your email address. We will respond to requests using the email address that is associated with the information we maintain.

If you would like to designate an authorized representative, please send an email from your own email address to privacy@sensonicdesign.com indicating the name and email address of your authorised representative. We will respond to that person’s requests using both your email address and the authorized representative’s email address.

Please understand that your rights are subject to some limitations. If you request that we delete your personal information, we will do so except in those situations where our retention is required for our internal business purposes, to finalize the ongoing business operations we have, to log your request or otherwise permitted by GDPR (such as for fraud prevention or legal compliance). In these situations, we will retain your information in accordance with our records retention program and securely delete it at the end of the retention period.

11.1. Purpose of collecting and sharing personal information

Category of Personal Information and Representative Data Elements Purpose of Collecting and Sharing the Personal Information
Contact Information: Name; Username; Mailing address; Email address; Telephone number; Mobile number We use this type of information to identify you and communicate with you, including: To send marketing communications, surveys, and invitation; To personalize our communications and provide customer service, For our Everyday Business Purposes*.
Relationship Information: Personal characteristics and preferences; Data from social media profiles We use this type of information: To better understand you and to understand our customers generally; For product and service development and improvement; To identify prospective customers; For internal business purposes, such as quality control, training and analytics; For our Everyday Business Purposes
Records related to use of our website; Customer service records; Visitor logs We use this type of information: To fulfill our business relationship with you, including customer service; For recordkeeping and compliance, including dispute resolution; For internal business purposes, such as training, reporting and analytics; For risk management, fraud prevention and similar purposes; For our Everyday Business Purposes
Inferred and Derived Information: Propensities, attributes and/or scores generated by internal analytics programs We combine inferred data with other relationship information and use this type of information: To better understand you and to understand our customers generally; For product and service development and improvement; For internal business purposes, such as quality control, training and analytics; For our Everyday Business Purposes
Online & Technical Information: IP Address; Device identifiers and characteristics; Advertising ID; Web Server Logs; First Party Cookies; Third Party Cookies; Web beacons, clear gifs, pixel tags; Server log records; Activity log records We use this type of information: For system administration, technology management, including optimizing our websites and applications; For information security and cybersecurity purposes, including detecting threats; For recordkeeping, including logs and records; To better understand our customers and prospective customers and to enhance our Relationship Information, including by associating you with different devices and browsers that they may use; For online targeting and advertising purposes; For our Everyday Business Purposes

 

*Everyday Business Purposes encompasses the Business Purposes (as defined in the GDPR) and following related purposes for which personal information may be used:

  1. a) To provide the information, product or service requested by the individual or as reasonably expected given the context in which with the personal information was collected (such as customer credentialing, providing customer service, personalization and preference management, providing product updates, bug fixes);
  2. b) To protect the security and integrity of systems, networks, applications and data, including detecting, analyzing and resolving security threats, and collaborating with cybersecurity centers, consortia and law enforcement about imminent threats;
  3. c) For fraud detection and prevention;
  4. d) For legal and regulatory compliance, including all uses and disclosures of personal information that are required by law or reasonably needed for compliance with company policies and procedures, such as: anti-money laundering programs, security and incident response programs, intellectual property protection programs, and corporate ethics;
  5. e) For corporate audit, analysis and reporting;
  6. f) To enforce our contracts and to protect against injury, theft, legal liability, fraud or abuse, and to protect people or property, including physical security programs;
  7. g) To de-identify the data or create aggregated datasets, such as for consolidating reporting, research or analytics;
  8. h) To make back-up copies for business continuity and disaster recovery purposes; and
  9. i) For corporate governance, including mergers and acquisitions.

12. Third-Party Websites and Apps

Our Services may have links to other third-party websites or you may access Apps from a third- party site. We are not responsible for the privacy practices or the content of these third-party sites.

13. Children’s Privacy

We do not address anyone under the age of 18 (“Children”). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal data or information, please contact us. If we become aware that we have collected Personal data or information from children without verification of parental consent, we take steps to remove that information from our servers.

14. B2B Partners Data

When you communicate with us for business purposes as a B2B partner of ours, we will save your contact data provided by you (phone number, email, address etc.), as well as any correspondence we have had. We use trusted third-party processors to keep such data, all in accordance with the provisions of this Privacy Policy.

15. Updates to this Policy

From time to time, as our services and products evolve, we may update this Privacy Policy. You agree that we may notify you about material changes in the way we treat personal information by placing a notice on the homepage of https://www.sensonicdesign.com  Please check it frequently for updates. In the event you read this Privacy Policy in any language other than English, you agree that in the event of any discrepancies, the English version shall prevail.

16. Contact Us

If you still have questions about our Privacy Policy, or wish to submit a complaint, request or inquiry, please feel free to send us an email to privacy@sensonicdesign.com You can also contact us in writing by sending a letter to

SENSONIC DESIGN LIMITED

Innovation Centre,
Gallows Hill,
Warwick,
CV34 6UW